Returns

RETURNS POLICY

1 Right of withdrawal

If you are contracting as a consumer and user, you have the right to withdraw from this contract within 14 calendar days without justification. The withdrawal period will expire on the 14 calendar days of the day that you or a third party appointed by you, other than the carrier, acquired the material possession of the goods.

To exercise the right of withdrawal, you must notify SEBASTIAN, to the address, Ronda Maiols, 1, Edificio Barcelona Moda Center C.P. 08192, Sant Quirze del Vallès (Barcelona), at +34 931 317 055, by writing to info@sebastiantextiles.com or to our contact form, your decision to withdraw from the contract by means of an unequivocal statement (for example, Letter sent by mail or electronic mail).

In order to comply with the withdrawal period, it is sufficient that the communication concerning the exercise by him of this right be sent before the corresponding term expires.

2 Consequences of withdrawal

In case of withdrawal on your part, we will refund all payments received from you, without undue delay and, in any case, no later than 14 calendar days from the date we are informed of your decision to withdraw from the This contract. We will proceed to make such refund using the same payment method used by you for the initial transaction. You will not incur any expenses as a result of the refund. Notwithstanding the foregoing, we may retain the reimbursement until we have received the goods, or until you have submitted proof of the return thereof, depending on which condition is met first.

You must request on our website the return through our contact form, without undue delay and in any case, within a maximum period of 14 calendar days from the date you inform us of your decision to withdraw from the contract. The deadline will be deemed to have been fulfilled if the goods are returned before the deadline has expired.

You must assume the direct cost of returning the goods. You will only be responsible for the decrease in value of the goods resulting from manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

3 Common Provisions

Your right to withdraw from the contract will apply exclusively to those products that are returned under the same conditions in which you received them. No refund will be made if the product has been used beyond the mere opening of it, of products that are not in the same conditions in which they were delivered or that they have suffered some damage, so be careful with the / The products / s while in their possession. Please return the item using or including all original wrappings and any accompanying documents.

After examining the article we will inform you if you are entitled to reimbursement of the amounts paid. The refund will be made as soon as possible and, in any case, within 14 days from the date you informed us of your intention to give up. However, we may retain the refund until you have received the goods, or until you have submitted proof of the return of the goods, depending on which condition is met first. The refund will always be made on the same payment method that you used to pay for the purchase.

You will bear the cost and risk of returning the products to us as indicated above. If you have any concerns, you can contact us through our contact form or by calling +34 931 317 012.

4 Returns of defective products

In the cases in which you consider that at the moment of delivery the product does not conform to the stipulated in the contract, you must contact us immediately by means of our contact form providing the product data as well as the Damage that suffers, or by calling the number +34 931 317 012 where we will indicate the way of proceeding.

The product can return it by delivering it to a courier we will send to your address. We will carefully review the returned product and will notify you by e-mail within a reasonable time if the refund or replacement (if any) is necessary. The refund or replacement of the article will be made as soon as possible and, in any case, within 14 days after the date on which we send you an email confirming that the refund or replacement of the nonconforming article proceeds.

The amounts paid for those products that are returned because of a defect or defect, when it actually exists, will be fully refunded, including delivery costs incurred to deliver the item. The refund will be made on the same payment method that was used to pay the purchase. In any case, the rights recognized by the current legislation remain in force.